We appreciate your business and are committed to providing you with exceptional service and timely delivery. Please review the shipping information below for your order.
Order Processing Time:
Orders are usually processed within 24-48 hours after the order has been placed.
Custom or special order items may take longer to process, typically 3-5 business days.
Order Status
Once an order is placed, our associates will reach out to your email on file. We may ask for additional information regarding your vehicle such as make, model, year, or pictures to help you confirm the right parts. Once shipped, a tracking number will be provided. If no tracking number is received after 3 days, you can email milo@acarmultimedia.com to check the status of your order. Delays are usually caused by bad weather or customs inspections. If tracking fails to update after 15 days, please contact us.
Once shipped, no cancellation or refund is possible. Before shipping, we may contact you and confirm information such as the invoice, shipping address, etc., so please keep an eye on your email or phone.
Delivery Time
Electronics And Carbon Fiber Interior Parts: 5 – 12 working days.
Exterior trim pieces & bumpers: 2 – 4 weeks
Customized parts: 3 – 6 weeks
Delivery Time Normally, we send out the order within 2- 3 working days after received the payment. Carbon fiber interion 1-2 weeks, Body kits or some special customised products 20-40 days. After the order is sent out, we will send you the tracking number. If you didn’t receive the tracking number within 3 days, you can send an email to milo@acarmultimedia.com to check the status of the order. If any delay, it may be caused by bad weather or custom inspection, If you still haven’t got the order after 15 days, please contact us.
Please noted: a, After the cargo is shipped out, you can not cancel the order and refund money. b, Before shipment, we need to contact you and confirm something such as invoice value, shipping address, etc.. Please keep your email/phone available after you complete the payment.
Shipping Address & Contact Information
Please provide us with a valid shipping address phone number. The full shipping address should contain the following information:
- Name
- Street
- City
- State
- Country
- Zip code
- Phone number
We cannot deliver to PO boxes, APO addresses, or certain remote addresses.
For PayPal, please make sure the shipping address is as same as your PayPal address.
Drop shippers must provide a valid shipping address and phone number to ensure a smooth delivery.
We reserve the right to refuse, cancel, or refund any order when we deem the address to be invalid or undeliverable.
Carriers & Address
In most cases we ship with DHL, UPS, or FedEx. If freight shipping is required, we will confirm additional details in advance. For some regions such as South America, we ship with EMS to avoid customs slowdowns.
When using PayPal, shipping labels are generated from your PayPal address. Please confirm it before any order is placed to avoid complications.
Taxes & Fees
Additional taxes and customs fees are NOT included in our pricing. VAT can be paid in advance here for most EU countries and orders will be sent via DPD or Parcelforce Worldwide, which on average takes 1-2 weeks. Find out more about taxes and fees here.
Worldwide Shipping
We ship orders all around the world. Generally speaking, you can choose to ship via DHL, UPS, FedEx, or EMS when placing an order. If other shipping methods are needed, you can contact us for further information. We can also ship through your account (i.e. FedEx or UPS account), in which case you don’t need to pay the shipping cost to us but you need to pay when the package arrives in your country.
Shipping Cost
Shipping cost is calculated by the weight of each product, some products are large, then the shipping cost is charged base on its dimension, this is the rule of the express company (DHL/UPS/FEDEX/TNT, etc). Normally, the more you order per time, the favorable shipping cost you will have. The shipping cost is different for different countries, you can check the shipping cost on our website. If you can’t find the shipping cost on our website, please feel free to contact us and we will try to make the quotation on the shipping cost for you specially.
PS: The shipping cost which you see on our website has included an order handling fee that is charged by Paypal and our local bank. Additionally, we know a few sellers might offer lower shipping cost in the market, but we pay more attention to the safety of delivery to avoid stolen (our products is high valued), thus we cooperate with reliable shipping companies and get better service. Thanks for understanding that a higher price for better service, please not to bargain the price with us. Thank you.
Remote Area Delivery
A, DHL/FedEx/UPS considers some zip codes as remote areas and charges additional remote delivery fees. Our shipping cost doesn’t include this fee (approximately $35 – $40). We do not charge remote fees when the order is placed. If we detect the shipping address is a remote address after your payment, we will send you an email to remind you about the payment of remote fee additionally. You can also check remote area via this link to see if your address is remote or not: http://remotedhl.com
Damage & parts stolen during delivery
Our products are all brand new and inspected carefully before shipment. When you get the parcel:(1) You should check the cartons outside & items inside before signing your dear name.
(2) Check carefully the sealed label and see if it has been removed or broken. Please take a photo of it if the label is broken.
(3) If you found the unit inside was broken, or something was stolen, you had to fill the claim form (proof of damage or stolen ) in front of the delivery courier, and let courier to proof that and sign his name on it. Take photos, keep the original packing box and e-mail us the photos within 2 days.
(4) Notice: when the products go to your hand, it is YOUR products, you have the right to check carefully, it is important to keep the evidence of damage or stolen.
(5) You are the receiver (consignee), you have responsibility & rights to claim delivery company, normally they will give you a code of complaint. ( In this case, we can also make a complaint from the delivery company, but they will ignore or reject our complaint if you don’t complain about it because it is your product, you are the consignee! ).
(6) If you have signed and received the cargo, the delivery company would take it for granted that it was delivered without a problem. In this circumstance, there is no opportunity to claim compensation.
(7) Please be with patience due to the delivery company might need about 15 days for investigation.
(8) Sometimes, it might not be a good solution by making a complaint to the delivery company for compensation, because they have their rules on compensation, and it takes a long time. Please kindly understand that the cargo is in good condition when we ship out, but unfortunate things happen on the way. We are also innocent. If the loss is not too big, we would like to handle the problem in the following solutions upon your agreement.
a) For small loss on parts, and it is not a key part. (For an example, 1pcs SD card or a car camera is lost— we define this kind of loss as a small loss). Although it is not our fault, we can make some compensation for you directly and close this deal. We don’t deliver a new small part to you anymore.
b) Although it is small, it is a key part, like power cable is missing or the touch screen is crushed, we can offer you a new cable or a touch screen and tell you how to replace the screen. Under this circumstance, we can send the part to you by post instead of DHL/UPS/FEDEX. It could take 10- 15 days, thanks for your understanding.
c) We try to handle such a case by sending the parts(or deduct the price for parts), it does not mean that it is our fault. If buyers abuse terms (such as telling a lie, collusion with the courier, or request amount which is much higher than normal value or by initiating complaints to Paypal at will, etc. we reserve the right to handle the problems by another way: 1) By making a complaint to the delivery company (for compensation); 2) Handle the problems by the terms of Paypal; 3) By our warranty & return policy.